Cant receive texts or phone calls.

[Anonymous]

Ok, cheers, will try that. Is it relatively easy to carry out, I dont want to ****** it up?

[Cleoriff Level 94: Supreme]

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@Anonymous wrote:

Ok, cheers, will try that. Is it relatively easy to carry out, I dont want to ****** it up?

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Here you are. Instructions from Android specific to the LG G2

https://www.androidpit.com/how-to-factory-and-hard-reset-the-lg-g2

[Bambino]

Settings>Personal>Backup & Reset>Factory Data Reset

[Anonymous]

Ok, thanks guys, will try that when I get home so can backup to my computer. Will let you know how it goes.

[Anonymous]

Yes @RonDewings, please do come back and let us know how you get on

[Anonymous]

Ok, so I tried the factory reset last night, but that doesnt seem to have made any difference... apart from losing me my progress on Fallout Shelter, which seems to have not been backed up properly with everything else

[MI5 Level 94: Supreme]

As expected unfortunately.

[Anonymous]

That's what I figured seeing as the sim wasnt working in multiple different phones, but thought it best to go through methodically and try everything.

I think my next move is to ascertain whether, after carrying out yet another sim swap, a fresh sim works before it goes into my current phone (LG), either in my old phone or in a spare phone at the store. If it works, it is likely that my phone is causing the problem, if it doesnt then it is some kind of service or account issue.

[MI5 Level 94: Supreme]

Yes, I would agree with that process.

[Cleoriff Level 94: Supreme]

I will say one thing @Anonymous no-one can fault your persistence in trying to get this sorted. I would probably have given up by now. Well done you.