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on 19-11-2015 08:47
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on 19-11-2015 08:47
Apologies in advance for the long read.
I recently started a new contract with O2 3 weeks ago, and for the first week (at most) it was working absolutely fine. Then last week I discovered that I could send texts (although would take some time to reach the person) and couldnt make or receive phone calls. I did a SIM swap this weekend which allowed me to send texts properly but not receive them, and make phone calls but not receive them. I went back to the store where they tried my SIM in another phone which showed no different results, implying the SIM is the problem still. Last night I did another SIM swap and still nothing has changed. I tried the SIM in my old phone and the same problems are occurring - send but not receive texts, make but not receive phone calls.
I find it unlikely that 3 SIM cards in a row are faulty (bearing in mind the first one worked for a week), which to me means that either my phone is somehow corrupting or breaking the SIM card, or it is some sort of account problem that is allowing outgoing but not incoming phone traffic.
My next plan, unless somebody suggests otherwise is to attempt another SIM swap (number 3), but this time quarantine my current phone and put it straight into my old phone, or another that they have in the store perhaps - to eliminate the possibility that my phone is at fault.
Solved! Go to Solution.
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on 19-11-2015 11:09
Ok, cheers, will try that. Is it relatively easy to carry out, I dont want to ****** it up?
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on 19-11-2015 11:12
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on 19-11-2015 11:12
@Anonymous wrote:Ok, cheers, will try that. Is it relatively easy to carry out, I dont want to ****** it up?
Here you are. Instructions from Android specific to the LG G2
https://www.androidpit.com/how-to-factory-and-hard-reset-the-lg-g2
Veritas Numquam Perit
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on 19-11-2015 11:14
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on 19-11-2015 11:14
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on 19-11-2015 11:23
Ok, thanks guys, will try that when I get home so can backup to my computer. Will let you know how it goes.
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on 19-11-2015 12:26
Yes @RonDewings, please do come back and let us know how you get on
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on 20-11-2015 09:29
Ok, so I tried the factory reset last night, but that doesnt seem to have made any difference... apart from losing me my progress on Fallout Shelter, which seems to have not been backed up properly with everything else 😞
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on 20-11-2015 10:01
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on 20-11-2015 10:01
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 20-11-2015 10:09
That's what I figured seeing as the sim wasnt working in multiple different phones, but thought it best to go through methodically and try everything.
I think my next move is to ascertain whether, after carrying out yet another sim swap, a fresh sim works before it goes into my current phone (LG), either in my old phone or in a spare phone at the store. If it works, it is likely that my phone is causing the problem, if it doesnt then it is some kind of service or account issue.
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on 20-11-2015 10:13
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on 20-11-2015 10:13
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 20-11-2015 10:16
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on 20-11-2015 10:16
I will say one thing @Anonymous no-one can fault your persistence in trying to get this sorted. I would probably have given up by now. Well done you.
Veritas Numquam Perit
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