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Anonymous
Posts: 0

Re: Cant receive texts or phone calls.

Ok, cheers, will try that. Is it relatively easy to carry out, I dont want to ****** it up?

Posts: 99,066
Topics: 765
Registered: ‎14-01-2013

Re: Cant receive texts or phone calls.


@Anonymous wrote:

Ok, cheers, will try that. Is it relatively easy to carry out, I dont want to ****** it up?


Here you are. Instructions from Android specific to the LG G2

https://www.androidpit.com/how-to-factory-and-hard-reset-the-lg-g2

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Level 70: Enigma
Posts: 16,890
Registered: ‎31-03-2010

Re: Cant receive texts or phone calls.

Settings>Personal>Backup & Reset>Factory Data Reset

 

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Anonymous
Posts: 0

Re: Cant receive texts or phone calls.

Ok, thanks guys, will try that when I get home so can backup to my computer. Will let you know how it goes.

Anonymous
Posts: 0

Re: Cant receive texts or phone calls.

Yes @RonDewings, please do come back and let us know how you get on

Anonymous
Posts: 0

Re: Cant receive texts or phone calls.

Ok, so I tried the factory reset last night, but that doesnt seem to have made any difference... apart from losing me my progress on Fallout Shelter, which seems to have not been backed up properly with everything else Smiley Sad

Posts: 115,706
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Solutions: 15,887
Registered: ‎04-04-2012

Re: Cant receive texts or phone calls.

As expected unfortunately.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: Cant receive texts or phone calls.

That's what I figured seeing as the sim wasnt working in multiple different phones, but thought it best to go through methodically and try everything.

I think my next move is to ascertain whether, after carrying out yet another sim swap, a fresh sim works before it goes into my current phone (LG), either in my old phone or in a spare phone at the store. If it works, it is likely that my phone is causing the problem, if it doesnt then it is some kind of service or account issue.

Posts: 115,706
Topics: 571
Solutions: 15,887
Registered: ‎04-04-2012

Re: Cant receive texts or phone calls.

Yes, I would agree with that process.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 99,066
Topics: 765
Registered: ‎14-01-2013

Re: Cant receive texts or phone calls.

I will say one thing @Anonymous no-one can fault your persistence in trying to get this sorted. I would probably have given up by now. Well done you. Smiley Wink

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