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Can't charge my phone
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on 06-12-2019 14:14
Re: Can't charge my phone
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on 06-12-2019 14:18
Re: Can't charge my phone
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06-12-2019 14:20 - edited 06-12-2019 14:22
@Chriscool Did you get your phone wet?
Edit: If the phone is only 4 months old it's under warranty. Contact Samsung support: https://www.samsung.com/uk/support/
Re: Can't charge my phone
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on 06-12-2019 14:23
As it will have tripped the water sensors you will have to pay to get it repaired.
Samsung will be your best option.
https://www.samsung.com/uk/support/service-centre/
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Can't charge my phone
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on 06-12-2019 14:30
Sorry to hear that your phone won't charge @Chriscool
Hope you can get it sorted out quickly with the advices from community members.
Welcome to the o2 community forum let us know how it goes.
Best wishes TallTrees
Re: Can't charge my phone
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on 06-12-2019 14:32
Could it be factory reset by @Chriscool?
Would that reset it rather than taking for repair.
Re: Can't charge my phone
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on 06-12-2019 14:51
Might be worth looking/reading.
Best wishes TallTrees
Re: Can't charge my phone
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on 07-12-2019 09:49
Re: Can't charge my phone
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on 10-12-2019 12:33
Hey @Chriscool how did you get on with this one?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?