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Level 1: Joiner
Posts: 3
Registered: ‎12-05-2013

Can't charge my phone

My phone won't charge it says I have moisture in the usb port
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Level 1: Joiner
Posts: 3
Registered: ‎12-05-2013

Re: Can't charge my phone

My phone won't charge only had it 4 months it's a Samsung Galaxy s10. For the last 5 days it charge it has a water sign Ann's days there's moisture in the usb port. I've tried everything dried out with a hair dryer put in rice butter still won't charge. I've had to buy a wireless charger for it. Can anyone help me
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Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: Can't charge my phone

[ Edited ]

@Chriscool  Did you get your phone wet? 

Edit: If the phone is only 4 months old it's under warranty. Contact Samsung support: https://www.samsung.com/uk/support/

I DO NOT WORK FOR O2



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Posts: 104,094
Topics: 552
Solutions: 13,447
Registered: ‎04-04-2012

Re: Can't charge my phone

@Chriscool 

As it will have tripped the water sensors you will have to pay to get it repaired.

Samsung will be your best option.

https://www.samsung.com/uk/support/service-centre/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 30: Meditator
Posts: 4,889
Registered: ‎03-08-2018

Re: Can't charge my phone

Sorry to hear that your phone won't charge @Chriscool 

Hope you can get it sorted out quickly with the advices from community members. 

Welcome to the o2 community forum let us know how it goes. 

Best wishes TallTrees 



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Level 30: Meditator
Posts: 4,889
Registered: ‎03-08-2018

Re: Can't charge my phone

Just thinking without knowledge @MI5
Could it be factory reset by @Chriscool?
Would that reset it rather than taking for repair.


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Level 30: Meditator
Posts: 4,889
Registered: ‎03-08-2018

Re: Can't charge my phone

I Googled water in charging ports. There are a few results for Samsung @Chriscool.
Might be worth looking/reading.
Best wishes TallTrees


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Level 1: Joiner
Posts: 3
Registered: ‎12-05-2013

Re: Can't charge my phone

Thanks I'll take a look 👍🏾👍🏾
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Community Manager
Posts: 7,132
Registered: ‎18-02-2016

Re: Can't charge my phone

Hey @Chriscool how did you get on with this one? 

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