Solved: Call forwarding to an unknown number already in ph...

Anonymous · ‎23-04-2015

I got a new Xperia Z3 Compact just over a month ago on o2. I've just had a look at my settings for call forwarding, and for the options 'Forward when busy', 'Forward when unanswered' and 'Forward when unreachable' there's a phone number already set to forward to which I don't recognise. It's a full +44 one. I've searched all my contacts (haven't added or deleted any recently) and given the number a Google and a search in Truecaller to see if it's a known scammer or anything, but nothing has come back.

I can't seem to change the number as it gives me the message 'Unexpected response from network' when I try, although I can set each option to 'disabled' for the moment.

I'm obviously a bit nervous about giving the number a ring, and a bit paranoid as to why the number is there in the first place. Would anyone be able to shed some light on how it might have ended up there?

MI5 · ‎23-04-2015

Maybe it's o2's voicemail box number?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎23-04-2015

Maybe it's o2's voicemail box number?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎23-04-2015

Thank you for the suggestion, gave it a ring and it was. I didn't realise it was a full number? The 'Always forward' box has 901 in it so I would have presumed it would be the same for the other options. Feel like a righ idiot now.

viridis · ‎23-04-2015

If you copy the number and call it, it should ask you for your pin.
That will confirm it is your voicemail box number.

viridis · ‎23-04-2015

Never mind lol

MI5 · ‎23-04-2015

@Anonymous wrote:
Feel like a righ idiot now.

No need at all. You are right to be suspicious of any unknown numbers.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎23-04-2015

Do they normally do that @MI5 ? I always have just had 901 or 1750/1760 never a +44

Anonymous · ‎23-04-2015

@MI5 wrote:
@Anonymous wrote:
Feel like a righ idiot now.
No need at all. You are right to be suspicious of any unknown numbers.

Exactly that!

viridis · ‎23-04-2015

Mines a +44 number in the individual sections

MI5 · ‎23-04-2015

@Anonymous wrote:
Do they normally do that @MI5 ? I always have just had 901 or 1750/1760 never a +44

The phone would need to use the full number if the phone is roaming as 901 wouldn't work.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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