Solved: Call diverting; failed to read data

Anonymous · ‎21-06-2017

Hi,

I am a S7 edge user on o2. When trying to forward calls through the call menu I get the error failed to read data, network or sim card error. When trying to send the command through **21*000000000# I also get an error.

Is anyone else having problems? Has anyone got a working solution?

Thanks

MI5 · ‎21-06-2017

O2 are aware of this issue and are asking that anyone who has a problem calls customer service to report it so it can be investigated
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎21-06-2017

O2 are aware of this issue and are asking that anyone who has a problem calls customer service to report it so it can be investigated
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MercedesS · ‎21-06-2017

Hello @Anonymous

As @MI5 said, O2 had some issues with setting up call divert/forwarding. The technical team have been trying to find a general motive or cause for the issue, but it looks like the problem is complex, so please, if you are still having issues you need to call customer services or talk to one of our Guru experts so they can complete fault diagnostics and raise a case for it to be investigated if needed. This isn’t something we can really do via the Community I’m afraid.

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