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Level 1: Joiner
Posts: 2
Registered: ‎08-04-2019

Block phone

I accidentally blocked my phone while in China and now neither of my PUK numbers work. O2 inform me that it is now out of their hands and there's nothing they can do about it . Any one has any advice on that, they said I have to contact Samsung , I did and they've sent me back to o2 for a resolution.
Posts: 87,664
Topics: 532
Solutions: 11,159
Registered: ‎04-04-2012

Re: Block phone

@Shanty how did you block the phone ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,049
Registered: ‎18-04-2018

Re: Block phone

Hi @Shanty, as @MI5 asked above it'd be very useful if you could let us know a bit more about how this happened, so we can advise further Smiley Happy

 

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Level 1: Joiner
Posts: 2
Registered: ‎08-04-2019

Re: Block phone

Ok so I have a start up password on my phone I took my o2 sim out and place my Chinese SIM in to proceed to the unlocking process as I've requested to unlock my phone prior to this happening . I entered my startup password when I was meant to enter the unlock password o2 sent me , I did it too many times and the phone automatically blocked after too many wrong attempts. I asked o2 for PUK number when both of the PUK didn't work they advice me to contact Samsung to unblock the phone.
Posts: 87,664
Topics: 532
Solutions: 11,159
Registered: ‎04-04-2012

Re: Block phone

Unfortunately the phone is now hard locked unless you can obtain MCK to unblock it. These codes are virtually impossible to obtain in most places but your location may help you if you can find a phone repair shop.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,049
Registered: ‎18-04-2018

Re: Block phone

Hey @Shanty, just to add to the above, our gurus have been able to successfully help with MCK codes in the past so if you need some further support with this I'd gladly ask them to look into this one for you. You can send me a Private Message by clicking here if you'd like to try this Smiley Happy

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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Community Manager
Posts: 5,049
Registered: ‎18-04-2018

Re: Block phone

@Shanty  I have just sent you another Message with a code, can you please have a look, try it and confirm whether you need any more help? slight smile

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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