Solved: Re: Black screen of death

Anonymous · ‎28-08-2017

Hi

My samsung S4 has got the black screen of death. It's happened before, but managed to bring it back to life. But this time, no matter what I do it won't come back to life.

I have pressed the home key for 15 seconds, I have pressed the home key and the power key and nothing, I have pressed the power key and volumn up - all combinations and nothing.

What do you all think?

Andrea

MI5 · ‎28-08-2017

It certainly should last longer than that.
Give Samsung a call to see if you're still covered on warranty, should be 2 years.
http://www.samsung.com/uk/support/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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View solution in original post

MI5 · ‎28-08-2017

Time for an upgrade?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎28-08-2017

It's not due an upgrade till Feb 2018, so it's not yet 24 months old. My other Samsung lasted me around 5/6 years. This one...less than 2. I haven't finished paying it off...

MI5 · ‎28-08-2017

It certainly should last longer than that.
Give Samsung a call to see if you're still covered on warranty, should be 2 years.
http://www.samsung.com/uk/support/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎28-08-2017

Definitely deal with Samsung, don't be tempted to deal with O2 repairs because it's easier.

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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