Billed for Data, but still have 100Mb allowance?

[Anonymous]

Can anyone explain why you still get billed for Data, when you still have all of your Data allowance left?

[jonsie]

You shouldn't if you have allowance left. Check the dates you were billed and look at your bill to see how much data you actually used.

[Anonymous]

It says i still have all of my 100mb allowance left, but that i already owe £3.46 for data used this month alone ! Last month my bill jumped from £16.44 to £28.88 and this was solely on phone updates as i hadn't even been on the web. Ignorance in these matters is very costly.

[Anonymous]

Do you have your updates set to update via mobile data?

Check in your myo2

[Bambino]

If your phone is updating apps using your data allowance it will cost you. Make sure your data is switched off unless you need it, and only update apps using a WiFi connection.

[Anonymous]

@Bambino

LOL, you guys have lost me already. I'm a technophobe that has recently upgraded to his first smartphone from a very simple unit that didnt even have a built in camera !

I obviously need to change lots of settings on the new phone! I does seem to update lots of google apps every day. Do i not need this to happen then? I just assumed it was like a computer and you needed to let these things run in the background to keep them safe/current. I will try to find out how to only update my apps through wifi. Thanks for the pointers. Regards

[Anonymous]

@Anonymous

Dont even know where to look?

Thanks for the pointer, i will investigate.

[Cleoriff]

If you are looking for My O2 @Anonymous Click on this link  http://www.o2.co.uk/myo2

[Anonymous]

@Cleoriff

Yes been on there, thats where i see my allowance and what im getting billed for

[Anonymous]

@Anonymous try looking in your settings then in each app turn off mobile data