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Level 1: Joiner
Posts: 4
Registered: ‎25-09-2014

Big red block on note 10

My screen is suddenly covered over two thirds with a big red block. I have not dropped the note10 plus. How do I get rid of it?

 

Posts: 114,161
Topics: 569
Solutions: 15,377
Registered: ‎04-04-2012

Re: Big red block on note 10

Try Samsung support https://www.samsung.com/uk/smartphones/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 7,869
Registered: ‎23-07-2014

Re: Big red block on note 10

Hey @LJC happy Friday! It would be interesting to hear if you managed to find out what that red block was on your phone screen in the end? Smiley Happy

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Level 1: Joiner
Posts: 4
Registered: ‎25-09-2014

Re: Big red block on note 10

Samsung have been absolutely useless. It is now day two of week two and I can't get anyone to arrange a repair. Still can't use my phone.

 

I now know that it is a common problem on the Note 10 and is screenburn on the OLED screen. The usual repair is to replace the screen and battery under warranty.

 

However I just get generic responses by email and no luck with the online chat or phone. In fact they are a bit rude.

 

If anyone has any ideas how I can speed up this absolute circus, please let me know.