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Being charged for data usage despite only (knowingly) using Wi-Fi.

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Anonymous
Not applicable

on ‎10-11-2015 14:10

on ‎10-11-2015 14:10

I've had some trouble with this for quite some time, I've been using a SonyEricsson Xperia U ST25i and despite having 'Data Roming' disabled and the 'Data enabled' option not enabled. I'm being charged for data usage despite only even (knowingly) connecting to Wi-Fi (my phone is usually not connected to the internet, and when it is, it's connected to a household Wi-Fi).

 

I've read a lot about this in other forums, so I know that O2 isn't scamming me so I'm wondering, what setting have I missed?

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MI5
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on ‎10-11-2015 14:14

on ‎10-11-2015 14:14

Find the data apn and remove it completely from the phone. This won't effect wifi but it will stop a connection to o2's data servers.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151699 Posts
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Registered:

on ‎10-11-2015 14:14

on ‎10-11-2015 14:14

Find the data apn and remove it completely from the phone. This won't effect wifi but it will stop a connection to o2's data servers.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to MI5

on ‎10-11-2015 14:22

on ‎10-11-2015 14:22

Follow @MI5 advice or alternatively, call customer services and request a GPRS data bar. This will also prevent data use on your handset but will still be able to use WiFi

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Anonymous
Not applicable
In response to MI5

on ‎10-11-2015 15:22

on ‎10-11-2015 15:22

Thanks guys, hopefully that's fixed it.
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MI5
Level 94: Supreme
In response to Anonymous
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on ‎10-11-2015 15:26

on ‎10-11-2015 15:26

It should do, but let us know either way slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎10-11-2015 16:58

on ‎10-11-2015 16:58

That is great and quick advice @redtitbit and @MI5!

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