Solved: Battery and back up of ipad before sent back to O2

Anonymous · ‎06-07-2016

Hello all. Back sooner than I thought. Earlier this evening received an email from O2, to tell me when I returned my ipad 'Please make sure that if the item you are returning has a separate battery, that this is installed in the phone', also back up all your personal data (contacts, photos, etc.) because once you return your phone to us, this will be lost. Never backed anything in my life, can someone help?

MI5 · ‎06-07-2016

Battery isn't removable so no need to worry about that and if you haven't used it you won't have anything to back up either.
The only way you can easily make a back up of an apple device is through itunes so if you have anything you want to keep, you need to install itunes on your pc and connect the ipad - follow the instructions within itunes to complete the back up.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Cleoriff · ‎06-07-2016

I am going to call in @MI5 for this @Anonymous He is the best to advise you..

Veritas Numquam Perit

Anonymous · ‎06-07-2016

Thankyou again.

MI5 · ‎06-07-2016

Battery isn't removable so no need to worry about that and if you haven't used it you won't have anything to back up either.
The only way you can easily make a back up of an apple device is through itunes so if you have anything you want to keep, you need to install itunes on your pc and connect the ipad - follow the instructions within itunes to complete the back up.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎06-07-2016

OK thankyou for that but there was some emails on it when they disconnected my mobile. I will delete them all on the ipad before I package it up prior to sending it back. Itunes is alien to me, only because I have other forms of entertainment on my laptop. Spotify, Netflix and Amazon Prime.

MI5 · ‎06-07-2016

Your emails will all be stored on an online server anyway so will download onto any new device.
Just reset the ipad in settings and send it back.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎06-07-2016

Thankyou for the help, I can now retire knowing all's been done.

MI5 · ‎06-07-2016

No worries.... rest easy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎06-07-2016

A job well done. Just remember @Anonymous pop back anytime you need help...Oh and welcome to the forum

Veritas Numquam Perit

Martin-O2 · ‎07-07-2016

Great work guys! @Anonymous As mentioned above please do come back and and let us know if you have any further questions.

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