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Authentication via the proxy server was unsuccessful
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on 15-12-2018 16:25
I recently removed Kaspersky Mobile Antivirus -to replace it when my subscription ran out- on my Huawei Y360-U31 running Android version 4.4.2.
Ever since, I can't connect via the inbuilt Android brower to the net. I can't find any settings within the browser to change, related to proxy servers nor can I find anything relevant in the phone settings. I suspect it was something changed by the Kaspersky app, that didn't get changed back when I removed it.
I can connect if I run my VPN on the phone, so it's something to do with settings. I want to avoid doing a Factory Reset, as I don't see why I can't change it back to what it should be with out such drastic action, which I can't be sure will fix it.
Any help appreciated.
Solved! Go to Solution.
Re: Authentication via the proxy server was unsuccessful
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on 15-12-2018 16:51
As you say, it's something Kaspersky changed so I'd contact them to find out what, but if unsuccessful, a factory reset will fix it.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Authentication via the proxy server was unsuccessful
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on 15-12-2018 16:57
I would advise a factory reset. to be honest, I would just use Chrome or Firefox, I never use the in-built browser but if it's something you can't live with then a reset failing anything useful coming back from Kaspersky
Re: Authentication via the proxy server was unsuccessful
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on 16-12-2018 11:11
Yeah, I'm contacting Kaspersky, but since I'm no longer a customer of theirs, I don't hold out much hope

Re: Authentication via the proxy server was unsuccessful
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on 21-12-2018 13:48
It was a setting for a proxy server under each WiFi connection; Press & Hold for each Wifi to 'modify' which I didn't know was there; once I'd removed the proxy server for each of my saved wifi connections, all was well
Re: Authentication via the proxy server was unsuccessful
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on 21-12-2018 14:03
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Authentication via the proxy server was unsuccessful
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on 21-12-2018 20:30
That's going to be a handy bit of info to have/