cancel
Showing results for 
Search instead for 
Did you mean: 

Authentication Error occured

Abster
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi,

I hope this is the right place to ask.  I have a Galaxy S8 and until a couple of days ago was working fine, but now when I go to my Connections in the settings tabs, and check that I'm connected to the wi-fi, my router name is there at the top, but underneath it says Authentication error occured.  It keeps trying to connect but no luck.  I have tried switching the flight mode on and off again as mentioned in a previous community post, but no luck.  Can anyone help please? 

Message 1 of 3
717 Views
2 REPLIES 2

Anonymous
Not applicable

@Abster Hi, try removing the router from your device and then rejoin WiFi and reenter the password. 

Message 2 of 3
714 Views

TheresaV
  • 1930 Posts
  • 80 Topics
  • 12 Solutions
Registered:

Hi @Abster did @Anonymous help in sorting your issue?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 3 of 3
678 Views