@Anonymous wrote:
O2 don't have a clue what's going on
It's sad to read these type of posts, but the likely reality is that it's so true and the negative history keeps repeating itself.
Last year I was an iPhone user and pre-ordered the iPhone 5 to replace my ageing 3GS. Even though I'd ordered my 5 early on (and O2 had taken my money) there was no device, no delivery, and no or conflicting information from customer services whilst I read about others receiving their devices who'd even ordered the day before release day. An utter shambles which resulted in me cancelling my order and getting a refund.
This time, although I've pre-ordered I didn't have this in mind and am in no rush so whenever I get my GN3 is fine. Bitten once, never again. And I hasten to add I ordered via CPW whose prices were more favourable than going direct with O2. But I digress, this lack of control and awareness to such events should not repeat itself over and over. O2's senior management NEED to be aware of this, in fact, their business directors should be. It's another example of poor service and middle management telling seniors that everything is okay, when in fact a huge number of folk have taken (or will) their business elsewhere.
For those chomping at the bit, I wish you all well for tomorrow and hopefully there'll be some pleasant surprises.
Jonty.
Like the children before Christmas.
