And all I wanted was to upgrade my tariff ?

[Anonymous]

I really am at my wits end.

Yesterday I tried to update my tariff to include data which I don't have at the moment so I did it on line ... easy ... not !!!   It sems I mistakenly ordered a new sim, as soon as I realised my mistake I rang the help line and explained. "No problem Its all fixed for you now" she said.

I then got an e mail telling me my new sim was on its way, this time I tried chat, spoke to Sant, he totally did not understand that the sim ordered was in error, I did not want a new number, I just wanted to upgrade my package.  

I was then transfered to Mickey from the recontract department, he semed to understand and assured me that he had sorted out the problem and my new service would be upgraded.

When I got home I saw another e mail from O2 it said account Order Number ms-******  had now been activated, again I spoke to someone on chat who assured me that this account had been closed, "you will be upgraded to your new tariff in the next 24 hrs" he sad

This morning I discovered I now have been disconected, and when I checked my O2 account it says my bill has been disconnected  !!

The chat message says that there is some available to chat from 5 am. Its now 06:50 and its still not available.

Surely it should not be this difficult...... is this company really a bunch of idiots ?

[Anonymous · Accepted solution]

Really sorry you've had so many problems I would suggest you do all your communications via customer service on the phone live chat is known to be less than helpful and very easily confused sometimes hope you get it sorted

[Anonymous]

Hi,

As Damien says Live Chat can get things a little muddled up.

Either ring Uk Customer Services from 202 from an o2 powered mobile or ring them 

From a landline 0844 809 0202 5p / min.

They will properly cancel the 2nd account and hopefully be able to re set up your old tariff, and also set up data on your account.

Hope all goes well.

[Anonymous]

Do let us know how you get on

[Anonymous]

Hi Thank you for the advice, I now find out that it seems to be general  knowledge amongst every one but me not to do anything on line regarding an O2 account,  as it always causes heartache  ...  So last night after work I went to my local O2 store, got to speak to a rather lovely technician   which was a bonus, anyway the bigger picture is , it looks like my phone is sorted, it's supposed to be live again sometime today (says me holding breath)  but if not then I have been told to return to the shop, so looks like I was wrong .... Definitely not all O2 staff are Numpties     Lin x

[jonsie]

Good news, please keep us updated.

[Anonymous]

Nice outcome and fingers crossed.

[perksie]

Strange, are you now saying you really didn't need to be so insulting in your first post?

[Anonymous]

Wellllllll  ... Sort of,  and in my defence, at the time I was a tad shall I say "upset"   and anyway like I said this morning  the techy in the O2 shop was cute and he did try so hard to sort stuff out and so he went a long way to redeem the situation, hence the retraction.... And FYI  My phone is still not connected to the network  !!!   So maybe O2 is not out of the soup yet !

[perksie]

Why say something here that you wouldn't dare to say to the faces of the O2 staff?