I really am at my wits end.
Yesterday I tried to update my tariff to include data which I don't have at the moment so I did it on line ... easy ... not !!! It sems I mistakenly ordered a new sim, as soon as I realised my mistake I rang the help line and explained. "No problem Its all fixed for you now" she said.
I then got an e mail telling me my new sim was on its way, this time I tried chat, spoke to Sant, he totally did not understand that the sim ordered was in error, I did not want a new number, I just wanted to upgrade my package.
I was then transfered to Mickey from the recontract department, he semed to understand and assured me that he had sorted out the problem and my new service would be upgraded.
When I got home I saw another e mail from O2 it said account Order Number ms-****** had now been activated, again I spoke to someone on chat who assured me that this account had been closed, "you will be upgraded to your new tariff in the next 24 hrs" he sad
This morning I discovered I now have been disconected, and when I checked my O2 account it says my bill has been disconnected !!
The chat message says that there is some available to chat from 5 am. Its now 06:50 and its still not available.
Surely it should not be this difficult...... is this company really a bunch of idiots ?
