A genuine Thank You to O2 Live Chat and Taz at shop in Strand

[Rraa]

Just a note to say something positive for change.:smileywink::smileyhappy:

I recently got an upgrade and selected the Samsung G S3.  After a bit of worry on my part about the swapping SIM from old handset to new, I found that I was not picking up incoming calls.  After chatting online with Rocky of O2, he kindly suggested I could get a new phone handset as it was within the seven day period and I had not received/picked up calls since getting the phone home.  The good news is, when I went to the shop, Taz at Carphone Warehouse recognised me BY NAME and even recalled that I had got an upgrade with O2. I was impressed with that because this shop is on Strand, central London where there are literally hundreds of customers popping in and out each day. 

It ended up with me learning HOW to pick up the calls.  I have to put my finger on the round green icon and stroke it gently to the right, rather than, what I was doing, tapping it or hitting the home button, or swiping it too quickly, or holding the phone to my ear (which is another way to answer the phone apparently.  

Anyway, I kept my handset that I took home on Tuesday and have now fallen back in love with it again.

Thanks also to they guys on here who gave me advice about the length of time it normally takes a SIM to swap.  

[MI5]

Good to hear your getting on with the S3. It has many features and functions that sometimes need finding. It may be worth you having a read through the manual http://www.samsung.com/uk/support/model/GT-I9300MBAVOD-downloads

[Rraa]

Thanks MI5.  I should look at that lilnk because I am finding that a message is popping up now which tells me

"Can't establish a reliable connection to the server.

This could be a temporary problem or your Android device may not be provisioned for data service. If it contiues, call Customer Care."

This was seen last night when I tried to register my Google account.  I shall have a read on the site you pointed me to and see if there are suggestions on those pages. 

[MI5]

are you connecting to data via wifi or on your phones 3g data connection?

[Rraa]

Trying WiFi first but how do I make it do so by 3G connection? 

[MI5]

Just turn off your wifi and 3g should kick in automatically. You'll see "3G" or "H" at the top of the screen. I get the same error sometimes on wifi when setting up a phone account.

[Rraa]

thanks again MI5!   Am toddling along nicely now. 

[MI5]

You'll soon get the hang of it