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Anonymous
Posts: 0
Accepted Solution

4g

HI

I got note 4  and new sim and cannot get 4 g although o2 say network coverage is excellent in my area. This has been since October and I read on here to text for settings  and reboot phone so Isent text got charged for message but didn't get any reply.

Can any one please help me I am so fed up that I cannot use my phone to check my bank, open links in mail. I end up having to set up laptop or tablet which is quicker.

My phone never shows 4g only e or sometimes g and a lot of the time it's emergency calls only.

 

Posts: 83,846
Topics: 578
Solutions: 4,211
Registered: ‎04-01-2009

Re: 4g

Check with o2 customer service that you have 4G enabled, you have a 4G sim and tariff.

Also check postcode here  http://status.o2.co.uk

Posts: 98,465
Topics: 762
Registered: ‎14-01-2013

Re: 4g

Can you get 3G at all...are you able to get any internet whatsoever?

*The Game Is On*

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Anonymous
Posts: 0

Re: 4g

Hi thank you for your reply.  I have it  all. O2 sent a new sim when I got in touch with them before as they thought sim was at fault. I have spent ages online talking to them they talked me through setting it for 4g.  I checked coverage two days ago  and they sent text this morning saying excellent in this area no faults.

 

Posts: 83,846
Topics: 578
Solutions: 4,211
Registered: ‎04-01-2009
Anonymous
Posts: 0

Re: 4g

I can get email but if I try to open to read it takes forever  phone is showing H+ but they say cover is excellent and I checked online. Think I'm going to call into an o2 store and see what they say.

Posts: 98,465
Topics: 762
Registered: ‎14-01-2013

Re: 4g

Highlighted
Posts: 115,375
Topics: 571
Solutions: 15,774
Registered: ‎04-04-2012

Re: 4g

Its network congestion.
If you cant get 4g to help you need to switch networks.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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