on 28-11-2015 12:07
I got note 4 and new sim and cannot get 4 g although o2 say network coverage is excellent in my area. This has been since October and I read on here to text for settings and reboot phone so Isent text got charged for message but didn't get any reply.
Can any one please help me I am so fed up that I cannot use my phone to check my bank, open links in mail. I end up having to set up laptop or tablet which is quicker.
My phone never shows 4g only e or sometimes g and a lot of the time it's emergency calls only.
Solved! Go to Solution.
on 28-11-2015 12:09
Check with o2 customer service that you have 4G enabled, you have a 4G sim and tariff.
Also check postcode here http://status.o2.co.uk
on 28-11-2015 12:17
Hi thank you for your reply. I have it all. O2 sent a new sim when I got in touch with them before as they thought sim was at fault. I have spent ages online talking to them they talked me through setting it for 4g. I checked coverage two days ago and they sent text this morning saying excellent in this area no faults.
on 28-11-2015 12:24
on 28-11-2015 14:41
If you cant get 4g to help you need to switch networks.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)