Solved: 4G Calling on Huawei P20?

Incarniac · ‎29-01-2019

On a pay monthly contract, but bought the P20 from somewhere else (i.e. not from O2) and there is no option that I can find in settings to enable VoLTE/4G Calling in the settings. This is on EMUI 9 (so Android 9/Pie). Is there a way to get this working? The account has 4G Calling enabled (but I've not tried yet to disable and re-enable it).

I know it's not listed on the list of supported devices, however his O2 Guru Device Help page for the P20 implies it's doable (at least if the phone was bought from O2).

MI5 · ‎29-01-2019

@Incarniac O2 firmware is required so not possible unless bought directly from O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎29-01-2019

@Incarniac O2 firmware is required so not possible unless bought directly from O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎30-01-2019

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Incarniac · ‎31-01-2019

It does, thank you, and was what I was suspecting (but hoping otherwise) - I won't ask if the P20 (non-O2) will at some point get VoLTE because no network will make any promises or give timelines for that kind of stuff

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