on 25-10-2018 18:48
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
on 25-10-2018 18:54
on 20-11-2018 21:38
on 09-12-2018 14:47
I've just been scammed like this as well, and have found various posts on this, but none seem to have a 'conclusion', so I'll post progress here for info.
Story so far:
7th Dec - Watch It texted me with the same texts as have been posted here before, saying I had until 19:33 on 8th to cancel
8th Dec - after researching online, decided it was safe to text STOP to 62442, and did so at 10:59 (is well before their deadline) and got charged 10p for the text. OK so far
9th Dec - got £3 charge added to my O2 bill. No longer OK! After more research, decided it was safe to phone them on 03308085223, and did so. In spite of being outside office hours (9 - 7 Mon - Fri), I went through their automated process to cancel, which concluded with their auto-voice saying "you will not be charged any more", and then received a text from them saying "you have been unsubscribed". Will see what happens next, and update here.
on 10-12-2018 10:47
10th Dec am - phoned Watch it, they answered very quickly and confirmed my cancellation, and said that as a gesture of good will (!!!), they would refund me, and would send me an email. This arrived just minutes later, asking for proof of address - err, I dont think I'll be doing that!! Phoned them back, and they said I should reply acordingly to the email, which I have now done, telling them they need to use another method to refund, and that I was well aware of Consumer Rights etc.
on 20-12-2018 16:57
Bizarrely tho, the next day, the charge was backed out from my O2 bill! There wasn't a £3 credit to compensate, but the charge had completely disappeared! So was happy with that as well.
Just to confuse further, they then sent me a text saying a cheque had been sent - and the next day, sent me another text saying they couldn't send a cheque, but would refund instead.
So I'm not sure they know what they are doing - but I seem to have been successfully un-subscribed and successfully refunded, for the cost of one 10p text, two free inclusive-minutes phone calls, and two emails.
Verdict: although it was a surprise to be billed in the first place, it has been satisfactorily and quickly resolved.
on 21-12-2018 11:54