Solved: 02 signal - what is going on

Anonymous · ‎12-03-2014

I was sent a new sim card because I get 1 bar if I'm lucky at home and often nothing. This also happens in other areas of north leeds. I have been with 02 since I got my first phone apart from two years with orange and had great signal until late last year. Its still same with the new sim.

Its not my phone because I had a surveyor round today and he is on 02 and he also could not get any signal.

What have you done 02 ? Have you reduced the number / efficiency of your masts ? Its a bit pointless having a phone that no one can call / text me on.

Anonymous · ‎15-03-2014

Hi,

All I can do is repeat what i and the others have already said

Check your service status here via your postcode :

http://status.o2.co.uk/

Check this help thread : http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

Credits to @adamtemp64

If your not locked into a contract then maybe think about moving networks.

Test them out via a payg sim for each network for a few days where you live, work and commute.

If your phones locked to O2 then get it unlocked.

Help thread : http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-ca...

Credits to @MI5

View solution in original post

Bambino · ‎13-03-2014

Check here to see if your mast is working: http://status.o2.co.uk

I DO NOT WORK FOR O2

Anonymous · ‎13-03-2014

Are you on 4g when it first came to London I used to have that problem the signal wasn't strong enough indoors so I would only get 1 bar or like you none I had to switch to 3G only

Anonymous · ‎13-03-2014

Hi @Anonymous and welcome to the community forum.

A few things can affect signal and in this self help thread I've linked to their are some actions you can do.

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#U593752

Let us know how you get on.

Anonymous · ‎15-03-2014

Its not the phone as other people with different phones are having the same issue in my area. I have a brand new sim. The problem is o2. Whatever you have done to the masts has caused this. I have 1 bar again upstairs and none downstairs. It isn't my house because its the same outside the shops at moortown corner.