Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Android

Reply
Highlighted
Level 1: Joiner
Posts: 20
Registered: ‎20-09-2019

02 Unlatch code not working

Hi - I have received my unlatch code today to unlatch my phone from 02, so I can use a non 02 SIM.  Unfortunately the code is still not allowing me to unlatch.  I've tried the code twice already, don't want to lock it up completely by tring again.

 

It's a Sony Xperia if it makes any difference.

 

Any ideas please?

Highlighted
Posts: 105,960
Topics: 554
Solutions: 13,951
Registered: ‎04-04-2012

Re: 02 Unlatch code not working

@Simmoderby 

Are you sure you have the correct type of code?

Guide: Unlocking an O2 phone to use a different SIM card 

If you have followed the above process I'll ask @EmilieT to help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: 02 Unlatch code not working

@Simmoderby Have you tried a non-O2 sim in the phone? It may already be unlocked.

I DO NOT WORK FOR O2



Funniest-Thread-2
Highlighted
Level 1: Joiner
Posts: 20
Registered: ‎20-09-2019

Re: 02 Unlatch code not working

I have been sent a 16 digit numerical code, which isn't working.  My phone only gives me the option to enter numbers, not letters............. ???

Highlighted
Level 1: Joiner
Posts: 20
Registered: ‎20-09-2019

Re: 02 Unlatch code not working

Yep - not working.............

Highlighted
Level 1: Joiner
Posts: 20
Registered: ‎20-09-2019

Re: 02 Unlatch code not working

Should my code be 15 or 16 digits??
Highlighted
Posts: 13,377
Topics: 83
Registered: ‎14-01-2014

Re: 02 Unlatch code not working

Stop entering the code!!!

Entering an incorrect code more than 5 times will hard lock it



Highlighted
Level 1: Joiner
Posts: 20
Registered: ‎20-09-2019

Re: 02 Unlatch code not working

@viridis - I have done so!!
Highlighted
Posts: 105,960
Topics: 554
Solutions: 13,951
Registered: ‎04-04-2012

Re: 02 Unlatch code not working

There are no letters in an unlock code?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Anonymous
Posts: 0

Re: 02 Unlatch code not working

@Simmoderby 

 

If you have entered it more than 5 times then O2 won't be able to help unfortunately.

 

Had this happen myself some years ago with another provider and ended up having to buy a new handset.