my phone is still not working after almost 3 weeks

Anonymous · ‎24-09-2017

hi i had my phone stolen whilst i was on holiday i was using the samsung a3 i had to have my phone blocked im now trying to use an old device i have been to the o2 store twice the first time they changed my sim which was faulty last week i went and they put another sim but after 24 hours and them messaging my complaint to o2 guru my phone im using currently is samsung galaxy core i am still not able to use messaging calls and there is no signal to 02 i phoned customer service and i couldn't even clear the security this is now beyond a joke as i am a pay monthly customer i need help with this problem to be sorted

jonsie · ‎24-09-2017

It sounds like the account is still blocked so you need to call them. You can change the security question in My O2.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎24-09-2017

Yes, usually when reported as lost or stolen the phone and the sim card will be barred, so customer services need to lift the sim block.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Martin-O2 · ‎25-09-2017

Welcome to the forums @Anonymous Please let us know how you get on with unlocking your phone.

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my phone is still not working after almost 3 weeks

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