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dodgy signal at home

Anonymous
Not applicable
I have a Samsung Galaxy Ace. Have had no problems with it in the past, but last 2 weeks or so have been a nightmare. Signal drops off completely on incoming calls within first minute & now also dropping off on outgoing calls as well.

Given that we have 3 o2 masts locally, this does not make sense - verified by a "guru" last week. Followed all their advice, no difference. Called into o2 shop where they replaced my sim card as it was quite aged, no difference.

Any advice most welcome before I throw phone against wall.
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Anonymous
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One other last resort if things don't change and your not stuck in a contract is to change to a Network that gives you a stable signal and data connection.

Ask for the phone to be unlocked which is free on a contract or £15 on Payg as long as its been latched for 12 months.

https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form

Test various networks out by using different Payg sims for a week.

Ask for your PAC Code and pass it onto a new network.

It's not the best resolution right now but gives you further options !

I hope instead things settle and you can get back to using your phone and 02's services.

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Bambino
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Download the TuGo app. You can make calls and send texts using your tariff over WiFi.

I DO NOT WORK FOR O2



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PhoneChanger
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I have noticed a similiar issue with O2 at the moment, where in the past i've had full signal I now have 2 bars, or worse.

I'm hoping this is just because they are upgrading masts to support 4G.
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Anonymous
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Try your sim in another phone if possible to rule out the phone itself.

Double check your APN SETTINGS just to make sure.

http://www.geeksquad.co.uk/articles/chapter/595-04-how-to-set-apn-settings-for-the-02-mobile-network


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Anonymous
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Bambino, I want to be able to receive incoming calls in one go, not have a series of 5 or 6 for one call. Thanks for the tip anyway.
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Anonymous
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Are other people in your area having the same issue who are on 02 ?

If so and even if the service status is showing all as Ok you can still challenge the masts by ringing 02 Customer Services.
Message 6 of 14
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Anonymous
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PhoneCharger - glad I'm not on my own.
bandofbrothers - tried that, no change.

Question, problem started about same time as we changed Broadband provider. Any chance this could have something to do with it?
Message 7 of 14
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Anonymous
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Hubby also on o2. His signal status not great at home either.
Message 8 of 14
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Anonymous
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Did go & stand outside earlier for incoming call. Full 5 minutes without a problem
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perksie
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Have you check here with your full postcode for any local problems, if nothing shows report it to O2:

 

http://status.o2.co.uk/

 

Using 2G only might help.

 

 

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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