changing phones

[Anonymous]

i've switched phones but am still on my contract but it won't let me use the internet at all and says i have to pay

[MI5]

From what phone have you switched from/to? What is telling you to pay?

[Anonymous]

from the blackberry 9800 torch, to samsung wave 723 gt-s7230E

[Anonymous]

and i have to pay to use the internet and can't access it 

[MI5 · Accepted solution]

So firstly, did you change your data bolt on to a smartphone bolt on rather than a BB bolt on? If not, call CS on 202 and ask them to change your bolt on to a smartphone standard data package.

[MI5]

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@Anonymous wrote:

and i have to pay to use the internet and can't access it 

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I don't understand this bit but change the bolt on first then check if issue still persists.

[Anonymous]

I take it you mean apn or have I got that wrong

[Anonymous]

i have spoken to the advisors and they're changing the boltons, does that change my data allowance aswell?

[MI5]

The amount of your allowance will stay the same but the way data is delivered to your phone will change. Previously you were requesting data through BB servers on a non BB phone so it will have caused confusion.

[Anonymous]

ah ok thankyou!