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cannot connect to network

andrewchapman
Level 1: Joiner
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on ‎20-08-2017 12:24

on ‎20-08-2017 12:24

I am upgrading fom a Samsung Galaxy Core Prime to Galaxy s7. All data has been transferred by SmartSwitch and is backed up on my PC. The new device will not connect to the network. I have been through the checklist on O2 Help but it still will not connect.

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MI5
Level 94: Supreme
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on ‎20-08-2017 12:45

on ‎20-08-2017 12:45

Are you still using your original sim which you should be doing?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Martin-O2
Former Staff
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on ‎30-08-2017 16:37

on ‎30-08-2017 16:37

@andrewchapman Is there any update on your issue? Have you managed to connect to the network yet? 

→ COVID-19 support - Help and support from O2 during the lockdown
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