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can't send text messages even though I've downloaded the settings

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Anonymous
Not applicable

on ‎27-04-2017 00:30

on ‎27-04-2017 00:30

Got new sim and had existing number transfered onto new sim and downloaded settings but can't send or receive texts messages

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MI5
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on ‎27-04-2017 06:23

on ‎27-04-2017 06:23

How long was the transfer as it needs a full 24 hours to complete fully.
You may also have the wrong type of SIM card so check your message centre number.
http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref(user):str(Mobile),C...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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Registered:

on ‎27-04-2017 06:23

on ‎27-04-2017 06:23

How long was the transfer as it needs a full 24 hours to complete fully.
You may also have the wrong type of SIM card so check your message centre number.
http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref(user):str(Mobile),C...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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gmarkj
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on ‎27-04-2017 07:53

on ‎27-04-2017 07:53

also try turning the phone off and on again @Anonymous to make sure the new sim is fully registered on the network.
can you make and receive calls or is that not working either?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MercedesS
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on ‎27-04-2017 10:03

on ‎27-04-2017 10:03

Hello @Anonymous 

Did the pieces of advice help you out in the end? Thanks for letting us know Help

 

And thanks a lot @gmarkj and @MI5 for the help! As always, well done !

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