Solved: Urgent - Phone lost

Anonymous · ‎08-12-2016

Good Morning.
I missed losing the phone.
What should I do next?
I need a sin card urgent.

I can not log into my O2 account with a valid login.

Beste regards

Diedney

jonsie · ‎08-12-2016

You need to call customer service and stay on the line right to the end of the IVR when you get the lost/stolen option. Also report the loss to the police. O2 will block the phone and sim card and send you out a replacement. Once received you will have to call again to get the block removed.

Contact us

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

jonsie · ‎08-12-2016

You need to call customer service and stay on the line right to the end of the IVR when you get the lost/stolen option. Also report the loss to the police. O2 will block the phone and sim card and send you out a replacement. Once received you will have to call again to get the block removed.

Contact us

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Bambino · ‎08-12-2016

@AnonymousPlease follow the advice @jonsie has given you. You do not need your phone to log in to your My 02 account. You logged in to post your message, didn't you? You do not need to log in to your My 02 account to report a lost phone.

I DO NOT WORK FOR O2

MI5 · ‎08-12-2016

O2 advice here http://www.o2.co.uk/help/phones-sims-and-devices/lost-or-stolen-device

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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