Tariff change

[Anonymous]

Hi I changed my tariff yesterday it starts on the 7th December but now it won't let me buy any data can anyone help

[MI5]

You will have to call customer service on 202 as you can’t change anything yourself whilst a tariff change is in progress.

[Cleoriff]

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@MI5 wrote:
You will have to call customer service on 202 as you can’t change anything yourself whilst a tariff change is in progress.

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Is that what happens @MI5? It seems a bit poor if the op can't buy data, when there is still 3 weeks to go before the tariff changes over?  Not questioning your advice at all, though wouldn't you think O2 would be keen for anyone to spend a bit more money before the tariff change? 

[MI5]

As you say, I don’t make the rules.....
Customer service can make changes but the customer cannot as your MyO2 tariff and bolt ons is frozen.
Probably something to do with the only one tariff change per month rule.

[Cleoriff]

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@MI5 wrote:
As you say, I don’t make the rules.....
Customer service can make changes but the customer cannot as your MyO2 tariff and bolt ons is frozen.
Probably something to do with the only one tariff change per month rule.

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Ah yes I see. I have never experienced that, so just wanted clarification..:smileywink:....

[MI5]

Happy to help

[jonsie]

Could customer service not bring forward the change or does it have to be the billing date? Each time I have changed tariff it has changed immediately and the bill was adjusted to show both tariffs and the number of days used in each.
Was this done online or over the phone? Have you spoken to anyone?
It isn't clear whether you are contract or P&G.

[Marjo]

Hi @Anonymous! How are you getting on with this?