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Level 1: Joiner
Posts: 13
Registered: ‎04-05-2013
Accepted Solution

Samsung galaxy s2 stuck on start up loop

My samsung galaxy s2 now won't turn on and ets stuck on the start up screen. I can't get my pictures off and I'm worried sending it to O2 will lose all this data as I have a feeling they'll just wipe it and send me a new phone. Any advice?
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Registered: ‎13-04-2012

Re: Samsung galaxy s2 stuck on start up loop

You could try this

. Turn the POWER OFF, pull the battery out and put it back again.
2. Simultaneously press the Volume Up, Home and Power button
3. If the Samsung Symbol appears, release the Power button
4. A Boot Menu will then show, Use the volume up/down to choose and home to select.

Level 1: Joiner
Posts: 13
Registered: ‎04-05-2013

Re: Samsung galaxy s2 stuck on start up loop

What do you press on the boot screen?
Posts: 6,899
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Registered: ‎13-04-2012

Re: Samsung galaxy s2 stuck on start up loop

Ah not sure there sorry I thought it might show something obvious I've never actually done it myself

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Registered: ‎04-04-2012

Re: Samsung galaxy s2 stuck on start up loop

You need to select the reset option. What firmware are you running?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Xperia Z5 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum


Posts: 6,899
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Registered: ‎13-04-2012

Re: Samsung galaxy s2 stuck on start up loop

Cheers MI5 Hoped you would come along Smiley Wink

Level 1: Joiner
Posts: 13
Registered: ‎04-05-2013

Re: Samsung galaxy s2 stuck on start up loop

Ok, how do you find the firmware? Sorry I'm useless!
Level 1: Joiner
Posts: 13
Registered: ‎04-05-2013

Re: Samsung galaxy s2 stuck on start up loop

There's reboot and factory reset, will factory reset wipe all my pics on the phone though?
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Registered: ‎04-01-2009

Re: Samsung galaxy s2 stuck on start up loop

Yes it will. You hopefully have backed up the phone previously?

Level 1: Joiner
Posts: 13
Registered: ‎04-05-2013

Re: Samsung galaxy s2 stuck on start up loop

It broke really suddenly and so I couldn't back it up Smiley Sad is there no hope of getting them back?