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Samsung galaxy s2 stuck on start up loop

Anonymous
Not applicable
My samsung galaxy s2 now won't turn on and ets stuck on the start up screen. I can't get my pictures off and I'm worried sending it to O2 will lose all this data as I have a feeling they'll just wipe it and send me a new phone. Any advice?
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MI5
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As I said above - The SD card shouldn't be formatted.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Message 21 of 26
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Anonymous
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You could try this

. Turn the POWER OFF, pull the battery out and put it back again.
2. Simultaneously press the Volume Up, Home and Power button
3. If the Samsung Symbol appears, release the Power button
4. A Boot Menu will then show, Use the volume up/down to choose and home to select.

Message 2 of 26
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Anonymous
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What do you press on the boot screen?
Message 3 of 26
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Anonymous
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Ah not sure there sorry I thought it might show something obvious I've never actually done it myself

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MI5
Level 94: Supreme
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You need to select the reset option. What firmware are you running?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 26
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Anonymous
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Cheers MI5 Hoped you would come along wink

Message 6 of 26
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Anonymous
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Ok, how do you find the firmware? Sorry I'm useless!
Message 7 of 26
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Anonymous
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There's reboot and factory reset, will factory reset wipe all my pics on the phone though?
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jonsie
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Message 9 of 26
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Anonymous
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It broke really suddenly and so I couldn't back it up 😞 is there no hope of getting them back?
Message 10 of 26
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