Solved: Re: Samsung Galaxy s6

Anonymous · ‎19-09-2017

Hi All

My Samsung s6 has water damage I think as it got wet in a storm and there's a crack in the rear glass. I'm on a contract until April 2018. Does anyone know if I'd be covered on warranty?

Many thanks

MI5 · ‎19-09-2017

In all honesty, probably not as a crack is classed as user damage/abuse.
Your best bet would be to speak to Samsung http://www.samsung.com/uk/support/%20

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

gmarkj · ‎19-09-2017

Water damage is normally not on the warranty as this is not something that they would expect. The only time this might be included would be if the phone is IP rated.
It might be covered by insurance if you have that?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎19-09-2017

In all honesty, probably not as a crack is classed as user damage/abuse.
Your best bet would be to speak to Samsung http://www.samsung.com/uk/support/%20

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Marjo · ‎22-09-2017

Good evening @Anonymous! How is it going with your phone?

O2

Samsung Galaxy s6

Change surname on account

Xperia 1 V Switch up MCE software

Number of times phone rings

Extra data

phone stolen