cancel
Showing results for 
Search instead for 
Did you mean: 

S7 EDGE with screen Problem

Grilo
Level 2: Apprentice
  • 24 Posts
  • 3 Topics
  • 1 Solutions
Registered:

Hi

 

I have a 13 month S7 EDGE that has develped the pink line on the right side from top to bottom. If I press grently around the front camera area, the line goes away/ becomes worse. From what research I've done, this seems to be a common problem with this model and apparently Samsung UK is aware of this.

 

I'm planning, next week, on my day off, to take the phone to a Samsung Service Centre near me for an inspection.

 

I think that the warranty is for 24 months but my main worry is that due to having moved house recently, I cannot find the purchase receipt. It was bought from Carphone Warehouse as a SIM free phone.

 

Can someone here shed some light on what experiences they've had with Samsung Service Centre and what they ask for as proof of purchase, if they ask for anything?

 

Thanking everyone in advance.

jgrilo
Message 1 of 5
3,142 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 122768 Posts
  • 826 Topics
  • 7463 Solutions
Registered:

@Grilo wrote:
Thanks for your help. And the warranty is 24 months? Correct?

Yes it is 24 months...

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 4 of 5
3,135 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 144086 Posts
  • 634 Topics
  • 27591 Solutions
Registered:
IMEI number will be registered with date of first use for warranty purposes so should be OK.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 5
3,139 Views

Grilo
Level 2: Apprentice
  • 24 Posts
  • 3 Topics
  • 1 Solutions
Registered:
Thanks for your help. And the warranty is 24 months? Correct?
jgrilo
Message 3 of 5
3,137 Views

Cleoriff
Level 94: Supreme
  • 122768 Posts
  • 826 Topics
  • 7463 Solutions
Registered:

@Grilo wrote:
Thanks for your help. And the warranty is 24 months? Correct?

Yes it is 24 months...

Veritas Numquam Perit

Girl in a jacket
Message 4 of 5
3,136 Views

Grilo
Level 2: Apprentice
  • 24 Posts
  • 3 Topics
  • 1 Solutions
Registered:
Much oblidged to you all.
jgrilo
Message 5 of 5
3,133 Views