My account

[Anonymous]

Hello,

why have you charged me again,you took money out of my account earlier in the month and again today.£50 odd is a lot of money to me in one month.

many thanks.

[Anonymous]

That should be £100

[MI5]

@Anonymous

This is not customer services and we do not have access to accounts.

Please contact CS directly http://www.o2.co.uk/contactus

[Anonymous]

@Anonymous

If you are on a Refresh contract then your airtime bill will be taken at the time your monthly bill is produced then your device plan payment is taken 2 weeks later

[MI5]

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@Anonymous wrote:

@Anonymous

If you are on a Refresh contract then your airtime bill will be taken at the time your monthly bill is produced then your device plan payment is taken 2 weeks later

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That was my first thought but there are no £100 tariffs available.

[jonsie]

Yes I doubt it's the two Refresh payments, more like an error by taking a double payment. I think there was another thread were this happened to another customer. 

[Martin-O2]

@Anonymous can you provide a bit more infromation on your issue and we may be able to help  What charges were you expecting to pay?