LG G4 bootloop issue and atrocious customer service

[Anonymous]

 Hi all, I need some advice on next steps please as i'm at the end of my tether with o2

I got the LG G4 on refresh last march 2016 after my Xperia z1 gave up the ghost and became a brick. It was sat on its charging cradle on Friday night and started with the boot loop issue, took the battery out, tried hard reset etc nothing. Did a webchat who said take it to store.

Saturday morning, went into store, had two options, pay off contract for £210 and have a brick or be without a phone and send it away. I opted for the latter and it arrived there today. I had a text to say it had arrived and one late this evening to say 'The problem with your phone isn't covered by the warranty. But we'll give you a repair quote. Just call the shop'

It was too late to ring as they'd been shut for a couple of hours so I don't know what the issue it, its not been dropped/exposed to water/damaged or anything. It has a hard case and screen protector so in excellent condition.

Having been with o2 for a good few years, i'm really fed up that I've got no working phone (i was offered an alcatel but my phone was my diary, notebook, camera and internet access), that i've now got a very expensive and un usuable brick, i'm paying for data which I won't be using for this period while the phone is out of action as i've resorted to an old 2g htc and when i've been in store or phoned up i've had a lack of interest and a view that its not their problem.

I've sent two complaint emails in (saturday and monday) and not heard a thing. I am furious that this fault was known about in the phone/tech industry before i bought it, if i'd have known i'd have chosen another product.

Sorry for the rant, just at the end of tether with this and o2 and want to get matters sorted.

[gmarkj]

Once it is fixed you shouldn't have any issues.
Friend at work had his done (not sure if o2 or LG did it) but he said it has been a dream since.
I got one of the models produced after they had the issue and fixed at source. No problems (touch wood...)

[Anonymous]

Thanks for the update, you should get the phone back next day, once they receive the PoP. 

What I found with Resolver is if you've already logged a complaint with O2, they will ignore the resolver case.

I sent a separate complaint regarding my unlatching request and the hoops I had to jump through just to get them to send off to the manufacturer for the code, but got am sms saying they will come back to me in 3 working days, but not heard anything. I belive this is because the lady who dealt with my previous complaint got handed this 2nd complaint and has done nothing with it! Just waiting to see if they come up with my code, before taking this further. 

[jonsie]

---

@Anonymous wrote:

Thanks for the update, you should get the phone back next day, once they receive the PoP. 

What I found with Resolver is if you've already logged a complaint with O2, they will ignore the resolver case.

I sent a separate complaint regarding my unlatching request and the hoops I had to jump through just to get them to send off to the manufacturer for the code, but got am sms saying they will come back to me in 3 working days, but not heard anything. I belive this is because the lady who dealt with my previous complaint got handed this 2nd complaint and has done nothing with it! Just waiting to see if they come up with my code, before taking this further. 

---

Dear me, I wish you luck @Anonymous

[MI5]

Still not unlocked !! 

[jonsie]

Something is badly broken at O2 I'm afraid. If they are still number 1 for customer service then the other networks must be pants!

[gmarkj]

---

@gmarkj wrote:

I got one of the models produced after they had the issue and fixed at source. No problems (touch wood...)

---

had to open my mouth, didn't i. dammit....

[jonsie]

Oh dear....

[gmarkj]

yep.
been on to lg to request a repair.
got the phone end of march last year, so about 11 months.

[MI5]

---

@gmarkj wrote:
yep.
been on to lg to request a repair.
got the phone end of march last year, so about 11 months.

---

Not risking O2 repairs service ? 

[jonsie]

He knows better....:smileywink: