In Warranty phone refused repair

Anonymous · ‎12-01-2017

Just got reply from O2 customer care regards a faulty display on my HTC 626. No real explanation, other than the repair will not be done without £85 charge as the LCD display is not covered by the Warranty. How can this be the case, it is the integral part of the phone functionality.

madasaf1sh · ‎12-01-2017

Hi Andi,

Did the screen have any cracks or scratches on it when it was sent off? Or was there any other damage to the device.

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

Cleoriff · ‎12-01-2017

Hi @Anonymous I would avoid O2 repairs. If it's in warranty contact HTC directly http://www.htc.com/uk/support/

Veritas Numquam Perit

MI5 · ‎12-01-2017

I can only assume they must think the phone has been dropped but o2 repairs don't have a good reputation anyway, so ask them to return it and seek a second opinion from HTC directly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

MI5 · ‎12-01-2017

http://www.htc.com/uk/support/answers/GUID-B9FD56C5-0F5F-40D7-83C3-B2F5F4ED2773.html

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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