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Level 1: Joiner
Posts: 3
Registered: ‎05-05-2013
Accepted Solution

Galaxy s2 wont turn on. Cant access recovery mode

Guys,

 

Really need your help.

 

My Samsung Galaxy S2 is 1 yr old. Last two days, it wont start up. Not charging and even I could not access the recovery mode (Volume up+Home+Start). Even soft reset (battery out 10 seconds and start button). Tried connected to computer(KIES) but phone was not detected.

 

Any idea?

 

Posts: 52,422
Topics: 457
Solutions: 2,900
Registered: ‎04-01-2009

Re: Galaxy s2 wont turn on. Cant access recovery mode

Sounds likes something has failed completely, I would send it off for repair.

Posts: 66,119
Topics: 430
Solutions: 6,909
Registered: ‎04-04-2012

Re: Galaxy s2 wont turn on. Cant access recovery mode

Agreed.... It's kippered Smiley Sad
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Xperia Z5 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum


Level 1: Joiner
Posts: 3
Registered: ‎05-05-2013

Re: Galaxy s2 wont turn on. Cant access recovery mode

Thanks Jonsie and MI5.

 

Contacted o2 repair team. Been told that Samsung is under warranty until end of contract. Thanks God!. Will send it for repair.

Posts: 66,119
Topics: 430
Solutions: 6,909
Registered: ‎04-04-2012

Re: Galaxy s2 wont turn on. Cant access recovery mode

That's correct - all Samsung phones have a 2 yr warranty Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Xperia Z5 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum


Posts: 52,422
Topics: 457
Solutions: 2,900
Registered: ‎04-01-2009

Re: Galaxy s2 wont turn on. Cant access recovery mode

If you have a Samsung repair centre close by it might be worth going direct rather than through O2.

Level 1: Joiner
Posts: 19
Registered: ‎09-11-2012

Re: Galaxy s2 wont turn on. Cant access recovery mode

samsung number 01932 454 3583  open mon-sat 9am-6pm 

Level 1: Joiner
Posts: 3
Registered: ‎05-05-2013

Re: Galaxy s2 wont turn on. Cant access recovery mode

Update.
1. Chat with o2 agent
2. Immediatly received repair confirmation email that contain o2 repair centre address
3. Print the address. Stick on an envelope and put your S2 with battery. Post.
4. o2 received.
5. O2 repaired the phone
6. O2 courier back the phone.
7. Free of charge
8. All the above within 5 working days.

O2 rocks!!!!!
Posts: 66,119
Topics: 430
Solutions: 6,909
Registered: ‎04-04-2012

Re: Galaxy s2 wont turn on. Cant access recovery mode

Good to hear Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Xperia Z5 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum