Faulty phone return

[Anonymous]

Bought a Samsung Galaxy S4 mini through o2 online. I've only had it for 3 days and the phone keeps switching itself off. Where do i return the phone to?

[Anonymous · Accepted solution]

Phone 0844 847 0202 to arrange to return the handset.

Help link.

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

[aldaweb]

Did the delivery note also have a return address label?

Each phone I have received through courier or post has had one.

[Anonymous]

Thanks for the replies. Package didn't come with the return of address label.

[Anonymous]

No worries.

Use the number I provided.

[Anonymous]

Do it soon though, otherwise they will say they need to try and repair it first!

[Anonymous]

Well, the phone now seems fine since I put the original battery back in. I think the high capacity one I bought from ebay was switching it off. Nearly 2 days now with the original back in and no problems so far.

[MI5]

and this is exactly why Samsung are bringing in measures to prevent the use of non standard batteries and accessories.....

[Anonymous]

Still no problems, phone is working fine. Taught me a lesson to make sure I buy an original Samsung battery.

[Anonymous]

Same thing I learned with SD memory card, branded are more expensive but last longer especialy from ebay...