Contract transfer/Sim swap

[Anonymous]

I recently found out that the phone I'd been paying for over a year was still actually in my dads name. O2 advised I would need to take out a new contract then cancel my old one, so I have done this. They advised I was required to pay off the remaining device plan, which I did, after this my old number from my "dads account" would transfer onto my new sim/contract.

I've been on the phone 3 times with different people who keep advising it's been processed and that it will take 24hrs but I'm still waiting. I've had friends do sim swaps before and they've literally taken a couple of hours at most... I don't think I can bear calling CS again. Does anyone have experience with this/will I eventually get my old number or just give up and use the new sim.

[MI5 · Accepted solution]

You really do need to call again I'm afraid, it really shouldn't take any more than 24-48 hours at most.