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virgin 02 contract termination

JC21
Level 1: Joiner
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I can't seem to get any sense trying to cancel this contract. I've never used the sim as it was part of a virgin deal, therefore I cannot pick up any security codes automatically. I am told that I need to set up security questions in order to be able to cancel the contract but cannot do this without altering my account which requires the security codes which I cannot access. 

 

Help, I'm in a loop.

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MI5
Level 94: Supreme
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@JC21 

You will need to put the sim in a phone and register for a MyO2 account.

https://mymobile.o2.co.uk/

You can then manage your security words and receive codes.

Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 146071 Posts
  • 636 Topics
  • 28105 Solutions
Registered:

@JC21 

You will need to put the sim in a phone and register for a MyO2 account.

https://mymobile.o2.co.uk/

You can then manage your security words and receive codes.

Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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