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unlocking device for new sim and new network

Joanne21
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Hi can anyone help with instructions on how unlock their device after they get the IMEL code. The phone keeps saying no network register. The network has already moved to a different device. Is there anyway to be able to activate this without going into a o2 store 

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MI5
Level 94: Supreme
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@Joanne21 

Follow the process here Guide: Unlocking an O2 phone to use a different SIM card 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 126779 Posts
  • 613 Topics
  • 21764 Solutions
Registered:

@Joanne21 

Follow the process here Guide: Unlocking an O2 phone to use a different SIM card 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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