just renued%20my%20contract%20updated%20my%20phone%20but%20havent%20received%20it

[keith2]

just renued my contract upgraded my phone old one no good but havent received new phone

[MI5]

@keith2 

You'll need to call customer service Guide: Coronavirus Community Help and Support 

[Cleoriff]

@keith2 

When you get an email saying it's been dispatched, you will be able to track it then.

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order 

[Bambino]

@keith2 There's a very good chance that the phone you ordered is out of stock. O2's stock reporting isn't live, so when you choose a phone it's a lottery as to whether they have it or not.