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iPhone proof of purchase?

T85
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Hello I was mugged at the end of last month. I reported it to the police as my phone and bankcard was stolen. I also reported it to O2 and my phone insurance which is through my bank. In order for me to get a new phone I have to provide my bank phone insurance with proof of purchase. I have been contacting O2 to get this document almost every day from the 29th of March. I’ve made countless complaints, I’ve even asked for it to be sent in the post! As I keep getting the same response  I’m so sorry. I we will request it again for you, it will take 24 hours for the email to be sent’ I don’t know what else to do?

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Cleoriff
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@T85 

Check my O2 and see if your insurance is showing as a bolt on. You may also find it on the last page of this guide Guide: How do I get to the 'Download Bill' page? You can print it off as a pdf file

Other than that, I'll ask one of our account advisors @O2Waqas to see if he can help.

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
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@T85 

Check my O2 and see if your insurance is showing as a bolt on. You may also find it on the last page of this guide Guide: How do I get to the 'Download Bill' page? You can print it off as a pdf file

Other than that, I'll ask one of our account advisors @O2Waqas to see if he can help.

Veritas Numquam Perit

Girl in a jacket
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O2Waqas
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Thank you for the tag @Cleoriff 

@T85 I will send you a private message so we can have a look at this further

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Cleoriff
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Thank you @O2Waqas 

Veritas Numquam Perit

Girl in a jacket
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T85
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Thank you

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T85
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Hello. If you can help that would be great. I can’t seem to get any real help when I call O2. 

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O2Waqas
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@T85 Please check your private messages, you can do this by clicking on your picture top right then selecting messages

 

Thanks 

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Deepak
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I need proof of purchase 

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