cancel
Showing results for 
Search instead for 
Did you mean: 

iPhone proof of purchase?

T85
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hello I was mugged at the end of last month. I reported it to the police as my phone and bankcard was stolen. I also reported it to O2 and my phone insurance which is through my bank. In order for me to get a new phone I have to provide my bank phone insurance with proof of purchase. I have been contacting O2 to get this document almost every day from the 29th of March. I’ve made countless complaints, I’ve even asked for it to be sent in the post! As I keep getting the same response  I’m so sorry. I we will request it again for you, it will take 24 hours for the email to be sent’ I don’t know what else to do?

Message 1 of 8
721 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@T85 

Check my O2 and see if your insurance is showing as a bolt on. You may also find it on the last page of this guide Guide: How do I get to the 'Download Bill' page? You can print it off as a pdf file

Other than that, I'll ask one of our account advisors @O2Waqas to see if he can help.

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 8
719 Views
7 REPLIES 7

Cleoriff
Level 94: Supreme
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@T85 

Check my O2 and see if your insurance is showing as a bolt on. You may also find it on the last page of this guide Guide: How do I get to the 'Download Bill' page? You can print it off as a pdf file

Other than that, I'll ask one of our account advisors @O2Waqas to see if he can help.

Veritas Numquam Perit

Girl in a jacket
Message 2 of 8
720 Views

O2Waqas
Former Staff
  • 139 Posts
  • 0 Topics
  • 8 Solutions
Registered:

Thank you for the tag @Cleoriff 

@T85 I will send you a private message so we can have a look at this further

signature
Message 3 of 8
713 Views

Cleoriff
Level 94: Supreme
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Thank you @O2Waqas 

Veritas Numquam Perit

Girl in a jacket
Message 4 of 8
712 Views

T85
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thank you

Message 5 of 8
685 Views

T85
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hello. If you can help that would be great. I can’t seem to get any real help when I call O2. 

Message 6 of 8
685 Views

O2Waqas
Former Staff
  • 139 Posts
  • 0 Topics
  • 8 Solutions
Registered:

@T85 Please check your private messages, you can do this by clicking on your picture top right then selecting messages

 

Thanks 

signature
Message 7 of 8
662 Views

Deepak
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

I need proof of purchase 

Message 8 of 8
586 Views