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iPhone 12 unlock issue

Vicki2
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Hi got a contract iPhone 12 from 02 direct. Used the phone got it unlocked ( confirm email by 02) and sold it. The buyer is trying to use an EE sim but there is no network coverage. Any advice here?

02 are looking into it but have said the phone is unlocked and should work with any sim.
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MI5
Level 94: Supreme
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@Vicki2 

O2 do not lock phones so it must be a problem with the buyers EE sim or account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Vicki2
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They are actually locked despite what is stated about apple products. 02 confirmed it was locked and put in the unlocking request which was granted. Thanks.
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MI5
Level 94: Supreme
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OK, Phone needs connecting to iTunes then.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 4
461 Views