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i'm struggling to get deposit back to my bank account

maria12
Level 2: Apprentice
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Hi, I requested my deposit back to bank account I dont know what the issue is but they taking long first email I got 

You've requested for the refund amount on your bill, to be transferred
to your bank account however that has still not gone through.
 
Would request you to please contact us back on webchat between 8am to
8pm any day and we shall re-confirm the details and place a request for
this amount to be moved to your bank account.
 
I contact then then another 7-10 days 
I just dont know what to do please help
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maria12
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Well looks like things got moving after I spoke to o2 complaints team

transfer is on the way deposit disappeared from balance, 

O2 Customer Complaints +1

O2 Customer Service -1

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maria12
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Please dont say it take 7-10 already pass that slight_smile

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Bambino
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@O2nath_ci or @O2Simon can you please assist @maria12?

I DO NOT WORK FOR O2



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maria12
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First request I made was on 11 of june but couple days later I was told new request been made so is another 7 days just not make sens for me 

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Bambino
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@maria12 The O2 account advisors have been notified. One will send you a message through this site.

I DO NOT WORK FOR O2



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maria12
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thank you

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O2Simon
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@Bambino thanks for the tag @maria12 will private message regarding the issues.

 

O2Simon

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O2Simon
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@Bambino thanks for the tag @maria12 will private message regarding the issues

 

O2Simon

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Message 8 of 11
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maria12
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Thx, everyone trying to help O2Simon

rich out to me but after asking security question also vanish, I i decided to ring o2 well they saying deposit been procces today it will take up to 7 days I was told same thing on 11 then 13 and today 20 , I was getting upset at some point but now this make me laugh, How long can we go, I dont know what happen to this company so many bad reviews, Before this happend I tho they one of the best.......

 

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maria12
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Need to correct last post 02simon rich out to me, For some reason refunds keep failing imao and ever time is 7 days new window

Message 10 of 11
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