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deaf friend sold an unsuitable phone

Jenny105
Level 15: Gaining a Reputation
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Hi   At a lip reading class a friend said he'd got a new phone from 02. Surprised as 02 dont sell phones for really seriously deaf people. We all said can you hear it - he said '' Only Just. ''Maybe he didnt make his situations clear .

02 please make it possible to buy the extra loud phones and the facility to test the phone first.

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Bambino
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@Jenny105  I will tag @Toby and @MercedesS. Hopefully one of them can pass this on to the relevant department. Your friend has 14 days to return the phone if it's not suitable.

I DO NOT WORK FOR O2



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Cleoriff
Level 94: Supreme
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Hi @Jenny105 Is your friend now out of the 14 day cooling off period whereby they could have sent the phone back under O2's change of mind policy?

http://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

Edited to add. Apologies @Bambino you have already mentioned this slight_frown

Veritas Numquam Perit

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