on 19-02-2017 19:06
on 19-02-2017 19:06
Hi At a lip reading class a friend said he'd got a new phone from 02. Surprised as 02 dont sell phones for really seriously deaf people. We all said can you hear it - he said '' Only Just. ''Maybe he didnt make his situations clear .
02 please make it possible to buy the extra loud phones and the facility to test the phone first.
19-02-2017 19:15 - edited 19-02-2017 19:17
19-02-2017 19:15 - edited 19-02-2017 19:17
@Jenny105 I will tag @Toby and @MercedesS. Hopefully one of them can pass this on to the relevant department. Your friend has 14 days to return the phone if it's not suitable.
19-02-2017 19:55 - edited 19-02-2017 19:56
19-02-2017 19:55 - edited 19-02-2017 19:56
Hi @Jenny105 Is your friend now out of the 14 day cooling off period whereby they could have sent the phone back under O2's change of mind policy?
http://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy
Edited to add. Apologies @Bambino you have already mentioned this
Veritas Numquam Perit