Access For All
A place to find out all about O2’s Accessibility options, get support and share experiences. Any feedback and ideas are welcome.
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Forum Posts

Why is this board read only?

Hello, Have you visited the Access For All board and are questioning why you're unable to post? I've recently reviewed the boards currently active in our Community, intending to reduce the number of boards and simplify our Community structure. After ...

Dave-O2 by Community Manager
  • 93 Views
  • 0 replies
  • 1 kudos

Resolved! My account

O2 have generated 4 accounts under my name, and I am unable to access it. I cannot upgrade, request a PAC code or do anything? I’ve contacted them multiple times and even escalated to Ofcom and still nothing. Anyone else having the same issues

jamesc21 by Level 1: Joiner
  • 576 Views
  • 6 replies
  • 0 kudos

Bad service

Hello. O2 cannot override my voicemail which has been locked on since 5 or 6 March 24! Cannot get phone calls, including about hospital appointments, so after pushing many times, O2 agreed £10.00 compensation. To date this compensation has never arri...

GilDo by Level 1: Joiner
  • 650 Views
  • 8 replies
  • 0 kudos

Phones have been ordered on my account without consent

I have tried to call O2 several times and due to waiting times, they have explained they will ask the fraud team to call me, but they haven't. This has been going on for years!!!!Phones have been ordered to my account, my mum who should have received...

Personal information

Im so confused as having non stop issues since been with O2. Just checked my personal information and downloaded it. Can someone let me know why on my personal information document i received it had Facebook profile name full etc etc.. This is privat...

Anonymous by Not applicable
  • 212 Views
  • 1 replies
  • 0 kudos

Resolved! Wrong security answer

I need to speak to o2 but I cant remember the security questions. As soon as i get it wrong, they wont speak to me.

Figaro by Level 1: Joiner
  • 269 Views
  • 1 replies
  • 0 kudos

No service

Hi all, i haven’t been getting any network coverage for the past 16months, always have to make calls through wifi, is it right that I am having to pay the bill every month?

GK4 by Level 1: Joiner
  • 361 Views
  • 3 replies
  • 0 kudos

Resolved! Cancel contract

I have changed my Virgin media package and no longer want the 02 sim. Please cancel

Dawn1972 by Level 1: Joiner
  • 302 Views
  • 2 replies
  • 0 kudos

Identity fraud where O2 will not help or respond

I reported to O2 in October 2023 that I have been a victim of identity theft, where someone has set up a fraudulent account with O2. I was told that they would look into it and get back to me within 30 days. After several emails and phone calls I am ...

Resolved! EU data roaming longterm

Hello, I live in the UK, but I plan to study in Europe for two years. Since I would be coming back to the UK at various points for holiday periods, I would ideally have a phone plan where I can use data both within the UK, and also in the EU longterm...

EHam by Level 1: Joiner
  • 587 Views
  • 5 replies
  • 0 kudos