Access For All
A place to find out all about O2’s Accessibility options, get support and share experiences. Any feedback and ideas are welcome.
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Forum Posts

Why is this board read only?

Hello, Have you visited the Access For All board and are questioning why you're unable to post? I've recently reviewed the boards currently active in our Community, intending to reduce the number of boards and simplify our Community structure. After ...

Dave-O2 by Community Manager
  • 32 Views
  • 0 replies
  • 0 kudos

A guide to personalising your phone

Hi everyone, Have you ever struggled to read your text messages because of the font being too small to read? Or wondered if elements on your device's display could be bigger, smaller, darker or brighter based on your personal preference? There are ma...

Adjusting Text Size on Android - step 1 Adjusting Text Size on Android - step 2 Adjusting Text Size on Android - step 3 Adjusting Text Size on Android - before
Marjo by Former Staff
  • 13030 Views
  • 12 replies
  • 4 kudos

Access For You: Registration

Hi everyone, If you would like to register for our Access For You service please send us a private message* with the following details and one of our team will get back to you. *In order to send a private message you will need to sign in with your My...

Access for All logo
EmilieT by Former Staff
  • 31663 Views
  • 0 replies
  • 3 kudos

Access For All

Hi everyone, Welcome to the Access For All board! In this space, you will be able to find out all about O2’s Accessibility options, get support and share experiences. All feedback and ideas are welcome, and if you're not sure where to start here are ...

Access for All logo
EmilieT by Former Staff
  • 10540 Views
  • 7 replies
  • 1 kudos

Resolved! Excessive Charges for a Mistake Travelling in Japan

Returned from Japan a week ago after 3 weeks, only to find that we had racked up £73 of charges on our two O2 Business accounts. My wife made the mistake of texting me on messaging simple messages such as lost, where are you, etc. O2 charged £7.50 a ...

Merv999 by Level 1: Joiner
  • 262 Views
  • 2 replies
  • 0 kudos

Serious complaint

I have been trying to contact o2 for some time now, spending hours on the phone and getting no where.I am in the process of trying to get a mortgage and currently at risk of losing our offer due to an o2 unpaid bill sitting on my credit file. It is f...

Amy86 by Level 1: Joiner
  • 248 Views
  • 2 replies
  • 0 kudos

Resolved! Giffgaff in o2 stores

Hello, Just checking if I can get a giffgaff sim in a o2 shop. Is that possible?

Armin by Level 1: Joiner
  • 1420 Views
  • 11 replies
  • 0 kudos

O2 Pay As You Go £15 25GB with EU Roaming April 2024.

Hi i purchased a Pay as you go sim in the Uk with European bundle for calls and text and 25gb Data. I'm not getting any signal, i have tried everything. If i do a manual search for a network i can get on to Odido, which allows me to call and show i h...

Jus888 by Level 1: Joiner
  • 655 Views
  • 7 replies
  • 0 kudos

Not getting anywhere with customer service!

Close on £900 taken from my account because o2 have made mistakes and been trying to get answers for over five months! Made more than 30 calls to their call centre in The Philippian's and several emails, nobody calls you back! Average call time just ...

john91 by Level 1: Joiner
  • 327 Views
  • 4 replies
  • 0 kudos

Resolved! Struggling paying my bill

I am struggling paying my bill this month i get paid on the 30th and i can pay the full balance then. I have been told my phone will be cut off but i need it for medical and work.

Emmahead by Level 1: Joiner
  • 171 Views
  • 1 replies
  • 0 kudos

Redeeming Disney Extra

I have 7 days left to redeem the Disney + extra, but when I press redeem nothing happens. I leave it a while and go back onto my account, nothing has changed is this a common issue?

Payments

Can you advise about bill?

Jduddy625 by Level 1: Joiner
  • 159 Views
  • 1 replies
  • 0 kudos

Resolved! Travelling to Australua

The £6 bolt on per day seems excessive to me - I am in a contract but can I just take my sim out and replace with Australian payg sim?